Kaseya Study Revealed IT Platform Savings

A recent Omdia study found that unified IT service delivery platforms significantly reduced operational costs for companies.

Updated on Oct. 2, 2026 in Remote Work

Bold flat-color editorial illustration featuring a geometric tower of server blades in navy and cream, representing structured IT platform consolidation. — A recent Omdia study commissioned by Kaseya indicates that consolidating IT service platforms leads to significant operational cost savings and improved ticket resolution efficiency for organizations. AI Illustration. Upload story photo >

Live Poll

Do you believe consolidating software platforms is an effective way to improve your organization's operational efficiency?

Kaseya recently published an Omdia study showing that organizations using its unified IT service delivery platform experienced substantial cost savings and increased efficiency. Participants reported streamlined workflows by consolidating endpoint management and service desk operations.

Why it matters

Consolidation of IT solutions is currently a top priority for over 40 percent of IT organizations facing the challenge of supporting growing device counts with limited resources. These findings highlight how integrated toolsets allow teams to improve output without expanding headcount.

MSPs reported 33 percent lower operating expenditure and 12 percent higher contract margins. Internal IT teams achieved 24 percent savings on operational costs while managing more endpoints per technician.

The players

Kaseya

Kaseya is a global provider of unified IT management and security software for managed service providers and internal IT departments.

Omdia

Omdia is a technology research and advisory group that provides market intelligence and analysis on digital transformation and industry trends.

The details

Organizations utilizing Datto RMM, Autotask PSA, and IT Glue reported improvements in ticket resolution times and SLA compliance. By integrating these specific solutions into a unified workflow, MSPs successfully resolved 83 percent of tickets within their service targets.

2026-10-02
Kaseya published the Omdia study results.
Past year: Kaseya introduced AI-enhanced innovations to Datto RMM.

Market Landscape

As IT departments struggle to manage expanding device counts, the industry is seeing a marked shift toward unified platforms that replace fragmented toolsets. This move toward integration allows firms to maintain margins despite rising resource constraints.

IT professionals and business leaders may see improved service speeds and reduced overhead by adopting integrated management platforms. These efficiency gains can lead to more reliable technical support and faster resolution times for end-users within their respective organizations.

The takeaway

Unified platforms enable teams to do more with existing resources by removing the friction of switching between disparate software tools. Prioritizing tool consolidation may be the most effective way for organizations to lower operational expenditures in the current business climate.