ASE Connects Opened Quarterly Service Survey

The benchmarking initiative offers automotive shops data on labor rates and technician demand nationwide.

Updated on Oct. 2, 2026 in Auto Parts

Isometric editorial illustration of a heavy torque wrench on a metal surface, symbolizing automotive industry benchmarking and precision data measurement. — ASE Connects has launched its Quarterly Service Snapshot, enabling automotive repair centers nationwide to benchmark their operational performance against industry-wide data. AI Illustration. Upload story photo >

Live Poll

Would you participate in an industry survey to receive benchmarking data for your business?

ASE Connects has officially opened its Quarterly Service Snapshot survey for automotive service centers. The initiative provides shops with essential industry benchmarking data to help evaluate their performance.

Why it matters

The survey allows service departments to compare their internal metrics like revenue growth and appointment lead times against nationwide benchmarks. By pooling this data, businesses can identify operational gaps and adjust their strategies accordingly.

The survey collects metrics on customer labor rates, revenue growth, appointment lead time, and technician demand across the United States. Participation is open for a two-week window in October.

The players

ASE Connects

This organization serves as a resource for automotive industry professionals to access data and networking opportunities.

The details

Automotive service center members can submit their data by logging into their accounts and accessing the Industry Data Exchange. The organization reports all findings in aggregate to ensure individual shop responses remain confidential.

The participation window for the survey is open from October 1 to October 15, 2026.
A free trial for the platform remains available to non-members until December 31, 2026.

Roadmap

This initiative follows the Bureau of Labor Statistics' Automotive Repair and Maintenance Employment Data as a crucial tool for understanding the sector. It offers a bottom-up view of shop operations that helps businesses navigate shifting labor market dynamics and increasing technician demand.

Automotive shop owners can leverage these benchmarks to adjust labor pricing or improve technician recruitment. By comparing internal metrics to national standards, managers can make data-backed decisions to boost shop revenue.

The takeaway

Reliable benchmarking is a critical component for small to mid-sized service centers looking to stay competitive in a tightening labor market. Shops should utilize these aggregate insights to refine their pricing models and optimize operational efficiency.