Google Has Developed Gemini-Powered Call Feature

The upcoming Hedwig tool will help users navigate automated customer support phone systems.

Updated on Sept. 21, 2026 in Artificial Intelligence

Isometric editorial illustration of a modular, interconnected array of branching signal conduits in oxblood, teal, and mustard. — Google has developed a new Gemini-powered feature, codenamed Hedwig, designed to automate the process of navigating complex customer support phone menus. AI Illustration. Upload story photo >

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Google has developed a new Gemini-powered feature codenamed Hedwig for its Phone by Google app. The tool is designed to navigate automated support hotlines on behalf of users.

Why it matters

This development aims to streamline the experience of interacting with complex customer support phone menus. It leverages generative AI to handle the time-consuming process of navigating voice prompts.

The Phone by Google app v239.0.980790129 beta includes the Hedwig reference. The feature uses Gemini to automate voice menu navigation while providing call transcripts and status updates.

The players

Google

Google is a major multinational technology corporation that specializes in internet-related services, including search, cloud computing, and software development.

Gemini

Gemini is a multimodal artificial intelligence model developed by Google designed to understand and generate text, code, and audio.

The details

Users can monitor the AI-led calls through wired headsets, speakers, or by keeping the audio muted. The app provides transcriptions for users to copy or share and includes notifications when calls end or are interrupted by incoming traffic.

A report regarding the Hedwig feature was published on September 21, 2026.

The Tech Race

This feature follows the trajectory of Google's Call Screen technology by moving from simple filtering to active task navigation. It marks a significant shift toward agentic AI that can perform complex, time-consuming interactions in the real world.

The feature will allow users to bypass the frustration of waiting on hold and navigating complex voice menus during customer support calls. It is expected to launch as a Pixel-exclusive, providing those device owners with a hands-free way to resolve support issues.

The takeaway

AI tools like Hedwig are beginning to automate the mundane hurdles of modern consumer life. Users should keep an eye on official announcements to see if their specific hardware will support these advanced automation features.