Sun Life Wins Two Global Insurance Innovation Awards
The Toronto-based insurer was recognized for its digital and mobile offerings in Canada, with its my Sun Life app downloaded nearly one million times this year.
Updated on Nov. 5, 2026 in Insurance
Live Poll
Do you trust insurance companies' use of AI to improve the service you receive?
Sun Life received two Global Insurance Innovation Awards from The Global Insurer, naming it Best Digital Insurance Company in Canada and Best Mobile Insurance App in Canada. The company announced the recognition on November 5, 2026, serving thirteen million Canadians.
Why it matters
The awards highlight how Canadian insurers are using digital and AI tools to change how customers and advisors handle claims, benefits and client meetings. For Canadians who hold Sun Life policies or work with its advisors, the tools aim to make routine insurance tasks faster.
The my Sun Life app receives over 50% of all member-initiated claims and supports more than one million quarterly active users. Notes Assistant saves advisors approximately 15 to 30 minutes per client meeting, but the source does not disclose the number of advisors using the tool beyond saying it is used across the advisor network.
The players
Sun Life
Sun Life is a Toronto-headquartered financial services company that offers insurance, savings and investment products and serves thirteen million Canadians.
The Global Insurer
The Global Insurer is an industry publication that presents Global Insurance Innovation Awards to insurers recognized for digital and technological advancement.
The details
Sun Life's One App strategy brings claims, benefits, insurance, savings and investments together with virtual health care, mental-health counselling and pharmacy services in one place. The company pairs these digital and AI tools with human advisors and employees, including the Notes Assistant and Advisor Concierge tools and the GRS Agentic Accelerator, an early application of agentic AI in insurance.
Timeline
November 5, 2026: Sun Life announced the two global insurance innovation awards.
2026: The my Sun Life app was downloaded nearly one million times this year.
Roadmap
Sun Life's recognition reflects a wider shift among Canadian insurers toward consolidated apps that combine claims, benefits and investments in one place. The awards place Sun Life among insurers competing to lead digital adoption in the Canadian market.
Sun Life policyholders can use the my Sun Life app to file and track claims and manage benefits without contacting an advisor. Advisors using Notes Assistant spend less time on post-meeting documentation, which may shorten the wait for follow-up on coverage questions.
The takeaway
If you hold a Sun Life policy, check whether the my Sun Life app can handle your claims or benefit questions before calling an advisor, since the company reports it already processes over half of member-initiated claims.
Further reading
Explore more on Insurance to see how digital tools are reshaping Canadian policies and claims.
Source note: This article includes information reported by Belleville Intelligencer.
Live Poll
Do you trust insurance companies' use of AI to improve the service you receive?
