Union Ratifies Deal With TELUS for 3,000 Workers

Unionized TELUS employees in four provinces approved a new collective agreement by an 83% majority vote.

Updated on Nov. 2, 2026 in Unions

Union Ratifies Deal With TELUS for 3,000 Workers

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Approximately 3,000 unionized TELUS workers in British Columbia, Alberta, Ontario and Quebec ratified a new collective agreement, with 83% of members voting in favour. The deal provides total wage increases of 12.25% and runs four years and nine months, ending December 31, 2031.

Why it matters

The agreement addresses employees' top priorities, including workplace stability and security, and sets terms for pensions, benefits and job protections that affect Canadian telecom workers. Its provisions on GPS tracking and reshoring of work could shape labour conditions across the sector.

Members voted 83% in favour across virtual ratification meetings held over several days, covering roughly 3,000 unionized TELUS workers. The total wage increase of 12.25% is the headline economic term, though the extraction does not break it down by year.

The players

USW Local 1944

A local of the United Steelworkers union representing call centre workers, technical support staff and technicians at TELUS.

The details

Union and company negotiators reached a tentative agreement on October 20, and details were sent to members ahead of virtual ratification meetings. The contract includes stable pensions and benefits, improved job protections tied to work redeployment, new limits on GPS tracking of workers, and commitments related to possible reshoring of work.

October 20, 2026: Union and company reached a tentative agreement.
November 2, 2026: Ratification was announced with an 83% member vote in favour.
March 2027: The existing contract was set to expire.
December 31, 2031: The new agreement expires.

Roadmap

The agreement fits a pattern in Canadian telecom bargaining where unions pair wage gains with protections against outsourcing and surveillance. It reflects how the United Steelworkers, which counts about 225,000 members in Canada, is pressing these issues across the country's service sector.

Workers covered by the deal gain set wage increases and protections on GPS tracking and job redeployment for nearly four years. Customers of TELUS are not directly affected by the contract terms reported in the extraction.

The takeaway

Collective agreements increasingly cover workplace monitoring and reshoring, not just pay. For workers in similar roles, the TELUS deal shows how those terms can be negotiated alongside wage gains.