Manulife Launched Proprietary AI Enterprise Platform
The company introduced a new system designed to scale artificial intelligence solutions across its global operations.
Updated on Oct. 13, 2026 in Artificial Intelligence
Live Poll
Do you trust companies to use artificial intelligence in a way that benefits their customers?
Manulife has launched a proprietary enterprise artificial intelligence platform aimed at scaling AI solutions across its 25 global markets. The system uses right-sized models to match specific tasks, with the goal of improving efficiency while reducing energy use and costs.
Why it matters
This platform allows teams to build, deploy, and manage AI tools within a common environment, supporting both business and jurisdictional requirements. Manulife aims to leverage this technology to reach $1 billion in cumulative enterprise AI value by 2027.
The new AI system utilizes right-sized models matched to specific tasks to reduce energy consumption and operational costs. Manulife maintains a workforce of over 37,000 employees and serves 37 million customers across 25 global markets.
The players
Manulife
A leading international financial services provider with headquarters in Toronto, Canada, that operates in 25 markets globally.
Evident AI Insurance Index
An industry benchmark that assesses the maturity and leadership of insurance companies in the implementation of artificial intelligence.
The details
The platform provides a centralized operating environment that enables staff to build and manage solutions tailored to the company's regional and business needs. As of year-end 2025, Manulife had already achieved $300 million in cumulative value from its existing AI initiatives.
Timeline
Year-end 2025: Manulife reached $300 million in cumulative enterprise AI value.
October 13, 2026: The company officially launched its proprietary enterprise AI platform.
2027: Manulife expects to reach $1 billion in cumulative enterprise AI value.
The Tech Race
Manulife is reinforcing its position in the competitive insurance technology sector following two years of top rankings in the Evident AI Insurance Index. The shift towards proprietary, right-sized models marks a departure from reliance on general-purpose AI toward more efficient, scalable infrastructure.
Customers can expect more efficient service and tailored digital solutions as the company scales its AI tools across 25 markets. The shift towards energy-efficient modeling suggests a commitment to long-term operational sustainability for the insurer.
The takeaway
Manulife is prioritizing operational scalability by moving its AI development into a unified enterprise environment. This strategy highlights a growing industry trend where large firms focus on task-specific, energy-efficient models to maximize the financial return on their technology investments.
What happens next
The company expects to reach $1 billion in cumulative enterprise AI value by the end of 2027.
Further reading
Learn more about the latest developments in the sector at the Artificial Intelligence section.
Live Poll
Do you trust companies to use artificial intelligence in a way that benefits their customers?
