JD Power Released 2026 Canada Service Study
Canadian drivers spent more on vehicle maintenance this year compared to 2025, according to a new report.
Updated on Oct. 12, 2026 in Car Maintenance
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JD Power published its 2026 Canada Customer Service Index-Long-Term Study on October 12, 2026. The research indicates that average service spending for vehicles aged four to 12 years has risen to $443.
Why it matters
The study highlights shifting consumer behaviour and spending patterns within the automotive maintenance industry. Understanding these costs and service preferences helps vehicle owners navigate their repair options in a changing market.
Dealerships currently command 63% of service revenue and handle 49% of all visits, with an average transaction cost of $566 per visit. Meanwhile, independent facilities account for 23% of service visits.
The players
JD Power
This global data analytics firm specializes in consumer intelligence and publishes industry-standard performance studies.
Mercedes-Benz
This luxury automotive manufacturer maintains a dealer network that tied for the highest satisfaction ranking in the study.
Lexus
This premium vehicle brand is noted for high customer service standards within its dealership network.
NAPA AUTOPRO
This national chain of independently owned automotive service centres received the highest satisfaction score among aftermarket providers.
The details
Researchers compiled responses from 10,262 Canadian owners of vehicles aged four to 12 years between March and June 2026. Mercedes-Benz and Lexus dealerships earned top rankings for the dealership segment, while NAPA AUTOPRO led among aftermarket providers.
Timeline
March to June 2026: The study surveyed 10,262 vehicle owners.
October 12, 2026: JD Power published the official long-term service study.
2035: Canada forecasts that 43% of new vehicle sales will be electric or zero-emission models.
2040: Canada projects that over 60% of vehicle sales will consist of zero-emission vehicles.
Roadmap
The automotive maintenance sector is currently navigating a transition toward electrified platforms as government targets push for higher zero-emission vehicle adoption. This study establishes a service-spend benchmark while dealers and independent shops prepare for long-term technological shifts.
Drivers should be prepared for higher maintenance costs, as average spending for older vehicles has increased to $443. Choosing between a dealership and an independent shop will likely result in different cost structures, with dealerships averaging $566 per visit.
The takeaway
Vehicle owners can manage rising maintenance costs by comparing service offerings between dealerships and independent providers. Regular maintenance on vehicles aged four to 12 years remains essential to avoiding larger repair expenses as the fleet ages.
Further reading
For more trends in vehicle repair, visit the Canada Car Maintenance section.
More information
Access the full data to view complete service study rankings on the JD Power portal.
Source note: This article includes information reported by Gulfoilandgas.
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Is now a good time to choose independent repair shops over dealership service to save money?
