International Students Struggle With Healthcare Literacy

A new report reveals many international students in Australia find it difficult to navigate the local healthcare system.

Updated on Oct. 30, 2026 in Alternative Medicine

Bold vector editorial illustration of a compass on a minimalist clinic model, symbolizing the challenge of healthcare navigation. — A Medibank report finds that three-quarters of international students in Australia struggle to navigate the complex local healthcare system. AI Illustration. Upload story photo >

Live Poll

Do you believe international students in your community have adequate access to healthcare information and support?

A report from Medibank and Nous Group indicates that one in four international students currently struggle with their health and wellbeing. Findings show that fewer than one in five students possess a strong understanding of the Australian healthcare system.

Why it matters

The findings highlight a significant gap in healthcare literacy among international students, which correlates with their overall wellbeing. Closing these knowledge gaps is essential for ensuring students can effectively access care and manage their health while studying abroad.

A survey of 2,296 students across six universities found that 25% struggle with health and wellbeing. Additionally, only 20% of students report a strong understanding of the Australian healthcare system.

The players

Medibank

This major Australian private health insurance provider offers Overseas Student Health Cover for international students.

Nous Group

This is an international management consultancy firm that partnered with Medibank to conduct the research.

The details

The study utilised focus groups, staff interviews, and Medibank OSHC claims data to examine how students interact with insurance. Results show that students with higher wellbeing are more likely to understand OSHC exclusions than those with poorer wellbeing.

The report was released on 29 October 2026 at the Australian International Education Conference.

The Big Picture

The report's findings follow a pattern set by the Australian International Education Conference to evaluate student support standards. It underscores a shift toward data-driven initiatives to address the specific needs of the growing international student population.

International students should proactively review their Overseas Student Health Cover documents to identify specific exclusions and claiming procedures. Understanding these financial rules in advance can prevent unexpected out-of-pocket costs when seeking medical attention.

The takeaway

Students should prioritise clarifying their health coverage early in their studies to improve their access to necessary medical support. Universities and insurers are increasingly using such data to tailor their guidance and improve the student experience.