EnergyAustralia Cuts 150 Jobs Amid Customer Losses
The energy retailer is trimming its workforce by seven per cent following a sustained decline in its customer base.
Updated on Oct. 27, 2026 in Jobs — General
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EnergyAustralia has announced it is cutting 150 jobs, representing approximately seven per cent of its total workforce. The move follows significant operational challenges, including a loss of 163,000 customer accounts since 2022.
Why it matters
The company is grappling with declining earnings and intensified competition within the energy sector. This restructuring, led by Alvarez & Marsal, aims to address the ongoing erosion of its customer base.
EnergyAustralia has shed 99,000 customer accounts in the 12 months ending June 2026. The firm is now cutting 150 positions, accounting for seven per cent of its total staff headcount.
The players
EnergyAustralia
An Australian energy retailer owned by the CLP Group that provides electricity and gas services.
Alvarez & Marsal
A global professional services firm engaged to conduct a business review and restructuring of operations.
CLP Group
A Hong Kong-based power company that serves as the parent organization for EnergyAustralia.
The details
The firm, owned by the CLP Group, has appointed the professional services firm Alvarez & Marsal to conduct a thorough business review. This follows a period of regulatory friction where the company failed to implement a solar offer until August 2026.
Timeline
The decline in the company customer base began in 2022.
A 12-month period resulting in 99,000 lost accounts ended in June 2026.
The Solar Sharer Offer was originally expected to be available on 1 July 2026.
The Solar Sharer Offer was finally implemented on 3 August 2026.
The company plans to close its Yallourn coal-fired generator in 2028.
Market Landscape
This workforce reduction follows a pattern set by the National Energy Retail Rules, which mandate strict compliance for providers across the country. EnergyAustralia's struggle highlights the difficulty of maintaining market share amidst the rapid transition away from coal-fired power.
Customers who were impacted by the delayed rollout of the Solar Sharer Offer in New South Wales, South Australia, and South East Queensland may see changes to how their energy plans are managed. The restructuring aims to stabilise the company, though the impact on future retail pricing remains uncertain.
The takeaway
Energy retailers are facing increasing pressure to balance profitability with regulatory obligations and competitive market demands. Consumers should regularly review their energy providers to ensure they are receiving the benefits of available solar and efficiency schemes.
Further reading
For more on the current climate for national employment, see Jobs — General.
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