Sony to Discontinue Support by Sony App in 2027
Users will be redirected to separate dedicated apps for each Sony product line after the service ends.
Updated on Nov. 15, 2026 in Appliances
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Sony will discontinue its Support by Sony app on February 28, 2027, removing it from Apple's App Store and Google Play after that date. Existing users will see a notice that the service is no longer available.
Why it matters
The app previously distributed firmware update alerts, troubleshooting help and product notifications for Sony customers. Owners will need to rely on product-specific apps and Sony's website to find these services.
Sony Sound Connect replaced the Headphones Connect app in October 2024 and handles equalizer settings and firmware updates for supported headphones and speakers. Sony BRAVIA Connect and Sony Creators' App cover TVs, soundbars and cameras respectively.
The players
Sony
Sony is a Japanese electronics and entertainment company known for consumer audio, television, camera and gaming products.
The details
Sony's Support by Sony app sent firmware update alerts, troubleshooting help and company news notifications. Sony will direct users to separate dedicated service apps for its products, and some older cameras will continue to use the Imaging Edge Mobile app.
Timeline
October 2024: Headphones Connect was renamed to Sound Connect.
February 28, 2027: Support by Sony app is discontinued and removed from app stores.
Product Ecosystem Shift
Sony's move away from the Support by Sony app mirrors its earlier replacement of Headphones Connect with Sound Connect in October 2024. The company is consolidating its support into separate apps tied to individual product categories.
Owners of Sony products will need to download separate apps for headphones, TVs, cameras and other devices to receive firmware updates. Those who relied on the Support by Sony app for troubleshooting should check Sony's website for manuals and support.
The takeaway
Owners of Sony devices should identify which dedicated app supports each product before the February 2027 cutoff. Checking firmware and support pages directly on Sony's website can prevent missed updates.
What happens next
The Support by Sony app will be removed from Apple's App Store and Google Play after February 28, 2027.
Further reading
Explore more on Appliances for guides to managing connected devices and their software updates.
Source note: This article includes information reported by Engadget.
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