CargoAi Agent Handles 70% of Airline Email
CargoAi revealed its single AI agent now answers most airline customer email inquiries, based on results announced at a Miami air cargo forum.
Updated on Nov. 8, 2026 in Transportation
CargoAi's single AI agent now handles about 70% of airline customer email inquiries, according to results the company revealed at TIACA's Air Cargo Forum in Miami. The agent has been in production since October 2024, after seven years of platform development.
Why it matters
The figures suggest AI agents are moving from pilot projects into daily operational use in air cargo, where shipment requests and quoting have long relied on manual handling. Customers such as STRACKER and Flexport are building their own agents on CargoAi's data, indicating the platform is being used as infrastructure.
CargoAi reports its AirAgent handled 105,000 airline emails this year, saving an estimated 6,100 hours, while forwarders built 400,000 quotes saving about 87,000 hours. The company has not independently verified these self-reported figures or stated the baseline against which the time savings were calculated.
The players
CargoAi
CargoAi is an air cargo technology company whose platform connects airlines, freight forwarders and logistics providers through rate, tracking and booking data.
TIACA
TIACA, the Transport Intermediaries Association Air Cargo, is an international trade association representing freight forwarders and logistics intermediaries in the air cargo industry.
STRACKER
STRACKER is a logistics technology company that is building its own AI agent on CargoAi's data through APIs and an MCP Connector.
Flexport
Flexport is a global freight forwarding and logistics technology company that is building its own AI agent on CargoAi's data through APIs and an MCP Connector.
The details
AirAgent manages airline and GSA mailboxes, while Auto Quote drafts forwarder quotes from live rates from around 200 airlines. Aike answers rate, tracking and booking questions through CargoMART, email and WhatsApp.
Timeline
October 2024: CargoAi's AI agent entered production.
November 8, 2026: CargoAi revealed the results at TIACA's Air Cargo Forum in Miami.
The Tech Race
CargoAi's MCP Connector lets customers such as STRACKER and Flexport build their own agents on its data, extending the Model Context Protocol into air cargo operations. The approach places CargoAi as a data layer for competing logistics platforms rather than only as a single application provider.
Air cargo customers who send shipment requests or quote requests to airlines and forwarders may see faster responses as more of that work is handled automatically. Freight forwarders using CargoAi's Auto Quote tool can draft quotes from live airline rates instead of compiling them by hand.
The takeaway
Companies building logistics software are increasingly treating their operational data as a product that others can build on, not just a feature of their own app. Readers tracking air cargo should watch whether reported efficiency gains hold up under independent measurement.
Further reading
For broader context on how logistics firms are adopting automation, see Transportation.
Source note: This article includes information reported by CargoForwarder Global.
