Lockton Names Fen Ngai Asia Operations Chief
The insurance broker created a new regional operations role in Asia to lead process reviews and transformation across its broking and shared service functions.
Updated on Nov. 6, 2026 in People
Lockton appointed Fen Ngai as vice president, regional operations - Asia, effective November 2, 2026. Ngai reports to Philip Corrigan, regional chief operating officer - Asia.
Why it matters
Lockton said that as it continues to expand, its operations must evolve alongside the business. The move comes as the firm reported US$4.5 billion in revenue and its sixth straight year of double-digit growth.
Lockton reported US$4.5 billion in revenue, marking its sixth straight year of double-digit growth. The firm did not disclose how the new operations role will affect its cost base or headcount.
The players
Lockton
Lockton is a privately owned global insurance broker that reported US$4.5 billion in revenue and is expanding its operations across Asia.
Fen Ngai
Fen Ngai is an insurance operations executive with more than 15 years of experience in transformation and operating model design across insurance and financial services.
Philip Corrigan
Philip Corrigan is Lockton's regional chief operating officer for Asia, to whom Ngai reports.
The details
Ngai, previously regional project manager in Aon's project management office, will lead process reviews and transformation initiatives across Lockton's broking and shared service functions in Asia. The role centers on operational efficiency and ways of working, and the firm's 2026 hiring across Asia was almost entirely client-facing.
Timeline
November 2, 2026: Ngai's appointment as vice president, regional operations - Asia takes effect.
2026: Lockton hired senior client-facing specialists across Asia throughout the year.
Market Landscape
Ngai's background in Aon's regional project management office places her experience inside a direct competitor's operations machinery as Lockton builds out its Asian platform. The move reflects a broader contest among large brokers to professionalize back-office and transformation functions alongside client-facing growth.
For clients of Lockton in Asia, the new operations role signals a push to streamline broking and shared service processes, though the extraction does not describe any change to pricing or service terms. The appointment does not directly alter policy terms or premiums for existing customers.
The takeaway
Corporate operations leaders increasingly sit at the center of growth strategy, and Ngai's appointment shows how brokers are investing in transformation roles to keep pace with expansion.
Further reading
Browse more executive moves and leadership changes in our People section.
Source note: This article includes information reported by Insurance Business.
