Menzies Adds AI to Aviation Safety System
Menzies Aviation has added AI capabilities to its MORSE Safety Management System to support incident reporting and hazard review.
Updated on Nov. 2, 2026 in Artificial Intelligence
Live Poll
Would you trust AI-reviewed safety reports on the flight you take?
Menzies Aviation has added AI capabilities to its MORSE Safety Management System, including an AI Assist feature that helps employees prepare incident reports and investigations. An AI-powered quality review also checks reports for completeness and accuracy.
Why it matters
The company said its 2025 hazard count rose 29% as it focused on proactive reporting and risk management, and it plans to explore AI for identifying patterns and contributing factors behind incidents. The tools aim to help teams spot emerging risks earlier and act before disruptions occur.
MORSE is used across Menzies operations at 347 airports in 65 countries, bringing incident and hazard reporting, investigations and safety data onto one platform. The company has not published performance figures for the AI features themselves, and their effect on incident outcomes is not yet quantified.
The players
Menzies Aviation
Menzies Aviation is a global provider of ground handling and aviation services operating at hundreds of airports worldwide.
MORSE Safety Management System
MORSE is Menzies Aviation's internal safety management platform that consolidates incident reporting, hazard reporting, investigations and safety data.
The details
Menzies said the AI Assist feature supports employees in drafting incident reports and investigations, while an AI-powered quality review checks reports and suggests improvements. Examples cited include an aircraft tyre defect caught in Romania before it could affect operations and undeclared dangerous goods detected in Uganda before loading.
Timeline
2025: Menzies teams identified 46,950 hazards globally, a 29% increase over the prior year.
So far in 2026: More than 6,800 potential disruptions have been prevented through hazard reporting.
November 2, 2026: AI capabilities were added to the MORSE system.
The Tech Race
Menzies is extending its in-house MORSE platform with AI rather than relying on a separate tool, placing it among aviation service providers embedding machine learning into safety management. The move follows a broader push by ground handling firms to turn reactive incident logs into predictive hazard analysis.
For travelers, the practical effect is largely invisible, since the AI tools operate inside Menzies' internal reporting workflows rather than in passenger-facing systems. Staff at the 347 airports where MORSE is used will see the new assisted reporting and review features in their daily safety work.
The takeaway
Embedding AI into existing safety reporting can help teams catch defects and undeclared hazards before they disrupt operations, and the most useful measure will be whether incident rates actually fall over time.
Further reading
For broader context on how companies are applying machine learning to operations, explore our Artificial Intelligence coverage.
Live Poll
Would you trust AI-reviewed safety reports on the flight you take?
