WiseTech Resolves CargoWise Customs Messaging Delays
The company cleared a messaging backlog that disrupted customs declarations in Great Britain and Japan for 22 hours.
Updated on Oct. 30, 2026 in Transportation
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WiseTech restored its CargoWise customs messaging service following a disruption that delayed responses for nearly 22 hours. The issue, which impacted declarations in Great Britain and Japan, was resolved by the morning of October 29, 2026.
Why it matters
The delay hindered the processing of international customs declarations for users in multiple regions. WiseTech mitigated the impact by instructing clients to refrain from resubmitting pending messages to prevent further system congestion.
WiseTech acknowledged the messaging response issue at 10:37 am on October 28, 2026. The total duration of the disruption spanned 22 hours before full recovery was confirmed.
The players
WiseTech
WiseTech is a logistics software company that develops the CargoWise platform for managing complex international supply chain transactions.
CargoWise
CargoWise is a comprehensive software suite used globally to manage customs, freight forwarding, and international logistics operations.
The details
Engineers worked to clear the backlog while monitoring queue processing speeds during the incident. Users were advised to avoid resubmitting messages to prevent further growth of the processing queue.
Timeline
The messaging disruption began before WiseTech acknowledged the issue at 10:37 am on October 28, 2026.
WiseTech processed the majority of the messaging backlogs by 8:47 pm on October 28, 2026.
Full confirmation that the messaging backlog had been processed occurred at 8:33 am on October 29, 2026.
CargoWise experienced a separate outage involving log-in failures in June 2026.
Market Landscape
This latest service disruption follows the pattern set by the June 2026 CargoWise login outage, highlighting ongoing stability challenges for the logistics platform. These recurring technical issues can impact WiseTech's competitive standing as global shippers increasingly prioritize platform reliability.
Customers who experienced delays are now able to resume normal customs filing activities without further system interference. Users should monitor their queues to ensure all previously pending messages have been successfully acknowledged by the system.
The takeaway
Reliable messaging remains critical for international logistics providers operating across multiple customs jurisdictions. Businesses should maintain contingency protocols to manage communication gaps during temporary platform outages.
Further reading
Read more about industry trends in Transportation.
Source note: This article includes information reported by The Loadstar.
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