Frost & Sullivan Names ibex Regional Company of the Year
The customer experience firm receives the 2026 title for its performance across Central America and the Caribbean.
Updated on Oct. 29, 2026 in Central America
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Frost & Sullivan has honored ibex as the 2026 Customer Experience Management Services Company of the Year for Central America and the Caribbean. The organization received the accolade due to its regional growth and focus on client engagement.
Why it matters
The recognition highlights the firm's strategic innovation and rapid expansion in key international markets. It serves as a benchmark for companies seeking to scale operations while maintaining high service standards.
The firm recorded revenue growth exceeding 150% between 2018 and 2025. It currently maintains an employee Net Promoter Score of 82 while managing a workforce of 40,000 human customer experience experts.
The players
ibex
This company provides technology-enabled customer experience management services across multiple global regions.
Frost & Sullivan
This firm is a global business consulting and market research organization that publishes industry reports and best practice awards.
The details
Frost & Sullivan evaluated nominated entities using an analytical framework that measures performance in customer impact and visionary innovation. The award recognizes how ibex utilizes AI-powered solutions, such as AI Agents at scale, to support its operations in Nicaragua, Honduras, and Jamaica.
Timeline
From 2018 to 2025, ibex achieved revenue growth of over 150%.
Frost & Sullivan announced the award on October 29, 2026.
Travel Outlook
The firm's regional strategy aligns with the growing trend of leveraging digital infrastructure to stabilize service delivery in developing markets. This expansion mirrors broader global shifts where businesses rely on consistent, tech-integrated operations to maintain competitiveness.
For travelers and business professionals visiting the region, this expansion indicates increased availability of high-tech infrastructure and support services in hubs like Nicaragua and Jamaica. These developments typically contribute to a more digitized local economy, affecting communication and logistics for those operating or vacationing in these areas.
The takeaway
The company's success underscores how combining human expertise with AI tools can drive significant fiscal growth in emerging regions. Organizations looking to expand should prioritize both employee satisfaction metrics and technological agility to remain competitive.
Further reading
Explore more industry developments in our Central America section.
Source note: This article includes information reported by The Manila times.
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