Braiin Launches Force AI for RADIUS Platform
The new orchestration layer allows enterprises to integrate multiple large language models for customer service operations.
Updated on Oct. 26, 2026 in Artificial Intelligence
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Braiin Limited has introduced Force AI, a new orchestration layer designed to unify customer interactions across voice, chat, email, social, and video channels on its RADIUS platform. The tool allows enterprises to utilize various cloud-based and open-source large language models.
Why it matters
The release aims to provide businesses with AI flexibility by preventing single-vendor lock-in, enabling companies to select the most cost-effective and high-performing models for their specific operational needs.
Force AI utilizes retrieval-augmented generation to ground AI responses in enterprise knowledge bases. The platform enables switching between multiple large language models to optimize for performance and cost requirements.
The players
Braiin Limited
Braiin Limited is a technology firm that develops the RADIUS platform for managing diverse customer experience channels.
The details
Force AI provides enterprise-grade data governance and automated auditing features for deployments in cloud, on-premises, or hybrid environments. It uses a system action engine to execute automated workflows across all communication channels.
Timeline
March 31, 2026, marked the end of the period for reported platform performance statistics.
October 26, 2026, serves as the official launch date for Force AI.
2033 is the projected year for the global contact center software market to reach its estimated value.
The Tech Race
The introduction of Force AI reflects the rapid market expansion identified by the Grand View Research estimate of the global contact center software market, which anticipates total value reaching 227.6 billion USD by 2033. This move positions the platform to compete in a sector projected to grow at a CAGR of 21.9%.
Users of the RADIUS platform can now leverage automated auditing and flexible AI model switching to improve operational efficiency. This integration allows for more accurate intent classification and faster resolution of routine customer inquiries.
The takeaway
Enterprises are increasingly moving toward multi-model AI strategies to avoid reliance on a single provider for their customer operations. Organizations looking to implement these tools should prioritize platforms that support hybrid deployment for better data sovereignty.
Further reading
For more developments in this sector, visit the Artificial Intelligence section.
More information
View technical specifications and deployment options on the RADIUS platform product information page.
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Do you feel that using AI agents for customer support improves your experience?
