Wavetec Launches New F-25 Queue Kiosk Family
The new hardware line integrates AI and mobile connectivity to streamline customer check-in processes.
Updated on Oct. 20, 2026 in Consumer Electronics
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Wavetec has launched the F-25 kiosk family, a new suite of hardware designed to enhance queue management and customer check-in experiences worldwide. The kiosks allow for seamless connection between in-person service and digital mobile or web applications.
Why it matters
The kiosks were specifically engineered to improve operational efficiency in customer service environments through modernized check-in solutions. By offering both physical and digital integration, the hardware aims to reduce wait times and optimize flow.
The F-25 family features 12-inch and 19-inch display models running on Windows 11 Pro. These units support biometric fingerprint scanning alongside barcode and QR code readers to facilitate user interaction.
The players
Wavetec
Wavetec is a global technology company specializing in customer experience and queue management solutions.
Nexia
Nexia is an artificial intelligence platform integrated into the F-25 hardware to enhance automated service capabilities.
The details
The F-25 Plus variant includes dual thermal printers for ticket dispensing and an optional microphone array to support voice-enabled functions. The systems utilize tactile controls and audio instructions to ensure accessibility for a diverse range of users.
The Tech Race
The transition to Windows 11 Pro-based kiosks reflects the broader shift toward integrating standardized enterprise software into public-facing hardware. This aligns Wavetec with competitors moving away from proprietary legacy operating systems to offer more secure, connected environments.
Users can expect faster check-in experiences through streamlined biometric and QR code scanning at service locations. These kiosks simplify the interaction between mobile booking and in-person arrival, reducing the time spent navigating traditional service queues.
The takeaway
This launch highlights a move toward integrating AI-driven platforms with physical hardware to solve persistent queue management bottlenecks. Organizations looking to modernize may implement these systems to offer more inclusive and data-connected services to their customers.
Further reading
For more information on hardware developments, visit the Consumer Electronics section.
Source note: This article includes information reported by KIOSK marketplace.
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Do you generally trust self-service kiosks to handle your customer service needs efficiently?
