Momentum Energy Selects Gentrack Billing Software
The Australian utility will deploy cloud-based technology to support over 200,000 customer meter points.
Updated on Oct. 20, 2026 in Utilities
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Momentum Energy has officially signed a contract to adopt Gentrack's g2 billing software to manage its utility operations. This cloud-based platform will integrate with Salesforce to support more than 200,000 residential and business meter points.
Why it matters
Momentum Energy aims to simplify its internal technology landscape and reduce the overall cost to serve its customers. The selection follows a competitive evaluation, with the company citing Gentrack's regulatory compliance model and implementation record as primary motivators.
Gentrack reported revenue of NZ$230.2 million for the 2025 financial year, representing an 8% increase. The company's 2025 profit surged 119% to NZ$20.9 million, bolstering its position within the utilities software market.
The players
Momentum Energy
An Australian utility company that provides electricity and gas services to a broad base of residential and business customers.
Gentrack
A software provider based in New Zealand that specializes in billing and customer information systems for utility companies.
The details
The agreement was disclosed to both the Australian Securities Exchange and the New Zealand Stock Exchange. By integrating the g2 billing software with Salesforce, Momentum Energy intends to optimize its operational efficiency across the Australian energy market.
Timeline
The contract was publicly announced on October 20, 2026.
Gentrack recorded its recent financial earnings during the 2025 financial year.
Market Landscape
The utility sector is increasingly prioritizing cloud-based software transitions to reduce overhead and improve customer management agility. This move allows Gentrack to strengthen its market share against competitors by embedding its technology directly into the operational stacks of major energy retailers.
For residential and business customers, this transition aims to streamline administrative interactions and improve billing accuracy over time. While the software integration is primarily an internal infrastructure shift, it is designed to facilitate faster service updates and more reliable account management.
The takeaway
Utility companies are increasingly turning to specialized cloud platforms to manage complex customer databases more effectively. Consumers should expect that such technological upgrades prioritize long-term efficiency and regulatory stability for their service providers.
Further reading
Learn more about the latest developments in the sector on the Utilities page.
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Do you trust that new billing software at utility companies leads to better service for customers?
