BNY Launches New Digital Payment and AI Capabilities
The bank implemented digital fund transfer services and expanded internal AI tools throughout the third quarter of 2026.
Updated on Oct. 16, 2026 in Remote Work
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BNY introduced digital transfer agency capabilities and Pay-to-Wallet services during the third quarter of 2026. The new offerings allow for cross-border payments between bank accounts and retail digital wallets while supporting tokenized asset funds.
Why it matters
These tools aim to meet growing institutional demand for modern cross-border payment infrastructure and digitally native fund support. By integrating AI into internal processes, the bank seeks to optimize workflows and increase capacity for client services.
BNY achieved a 96% adoption rate for its Eliza AI platform among employees by the end of the first half of 2025. The platform supports internal operations by analyzing system interactions and workflow patterns.
The players
BNY
BNY is a global financial services company that provides investment management and investment services to institutions and individuals.
The details
The new Pay-to-Wallet solution leverages BNY's global network to facilitate transfers directly to digital wallets. Additionally, the bank's digital transfer agency platform provides custody, tokenization, and distribution services for both traditional and digital asset funds.
Timeline
BNY introduced the Eliza AI platform in 2024.
96% of employees had adopted the Eliza platform by the first half of 2025.
Digital transfer agency and Pay-to-Wallet capabilities launched in Q3 2026.
Market Landscape
BNY's expansion into digital wallet payments mirrors the broader financial industry effort to integrate traditional banking with decentralized digital assets. This move positions the firm to capture increasing transaction volume from clients seeking to bridge bank accounts with digital platforms.
The introduction of Pay-to-Wallet capabilities may eventually simplify cross-border fund transfers for retail users interacting with institutional partners. These digital upgrades focus on backend infrastructure and offer increased transaction efficiency for institutional clients.
The takeaway
Banks are increasingly automating internal tasks through AI to free up human resources for complex client services. Businesses adopting these technologies are looking to bridge the gap between traditional banking and the expanding ecosystem of digital-native assets.
Further reading
For more on the changing tools used in the modern financial sector, visit our Remote Work section.
Source note: This article includes information reported by PYMNTS.
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