Luware Released NimbusOne Client for Contact Centers
The new client enables integrated CRM workflows for contact center agents using Microsoft Teams telephony.
Updated on Oct. 14, 2026 in Remote Work
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Luware has launched its NimbusOne client, a new interface designed to integrate contact center operations with Salesforce and Microsoft Dynamics 365. This release allows agents to manage customer interactions directly from their CRM, shifting the workflow away from Microsoft Teams.
Why it matters
By decoupling the agent interface from Microsoft Teams, the tool aims to improve efficiency for remote or office-based support staff who rely on CRM platforms. This integration leverages Microsoft Azure Communication Services to maintain connection stability while enabling advanced call management.
The NimbusOne client supports two distinct identities per phone system, allowing agents to separate personal calls from professional customer interactions. The platform is fully supported by Microsoft Azure Communication Services for all voice processing.
The players
Luware
This software company specializes in building contact center solutions integrated within the Microsoft ecosystem.
Microsoft
This technology corporation provides the Azure and Teams infrastructure that underpins the NimbusOne platform.
The details
The client includes built-in AI tools for real-time transcription and conversation summarization to reduce manual logging tasks. Agents can utilize their existing Teams Phone telephony and numbers, ensuring continuity while switching between the CRM interface and the optimized desktop environment.
Timeline
October 14, 2026: Luware officially released the NimbusOne client to the market.
Market Landscape
This release follows the certification of Luware Nimbus for the Microsoft Teams Unify integration model, further cementing the shift toward deep integration in cloud-based communications. It positions Luware as a direct competitor to standalone contact center providers by leveraging existing Microsoft architecture.
Agents can now manage support interactions within their preferred CRM, which may reduce the time spent toggling between multiple applications during a workday. New and existing Luware Nimbus customers gain immediate access to these dual-persona and AI-driven features.
The takeaway
The move reflects a broader trend of integrating powerful CRM tools directly into communication workflows to streamline the agent experience. Users should evaluate their current Teams setup to determine if shifting to a CRM-native interface will provide measurable gains in call handling time.
Further reading
For more on industry trends regarding distributed workforce software, visit our Remote Work section.
More information
For additional details on the new client's capabilities, visit the Luware company information page.
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