Faye Bennett Consultancy Published AV Strategy Report
A new industry report explores how enterprises can better align audiovisual support with high-level business objectives.
Updated on Oct. 13, 2026 in Remote Work
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Faye Bennett Consultancy Services has released a new report examining how organizations can transition their audiovisual support beyond basic technical maintenance. The research suggests that integrating AV functions with executive business priorities can drive greater organizational value.
Why it matters
Current support models often prioritize operational uptime at the expense of broader strategic contributions like employee collaboration and digital transformation. This framework aims to shift AV departments toward becoming partners in achieving board-level corporate goals.
The report provides a structured methodology for enterprises to assess their current support maturity level against established service benchmarks. It remains to be seen how quickly global firms will shift their IT management frameworks in response to these findings.
The players
Faye Bennett Consultancy Services
This organization specializes in professional business consulting and strategic workplace technology analysis.
The details
The report, titled Beyond the Tech: Workplace AV as a Trusted, Valuable and Strategically Aligned Business Function, outlines how companies can identify gaps in their existing service models. By shifting focus from simple incident resolution to supporting digital transformation, companies can ensure their technology functions better serve corporate strategies.
Timeline
The report was published on October 13, 2026.
Market Landscape
This report challenges the dominance of traditional IT service management models like the ITIL framework in modern workplace environments. It signals a shift where specialized AV support is increasingly repositioned from a reactive utility to a strategic driver for corporate digital transformation.
Employees may see improvements in collaboration tools and workplace technology as companies begin to prioritize AV services as a core business function. Over time, these shifts could reduce technical downtime and streamline the digital experience for the workforce.
The takeaway
Organizations should perform a self-assessment of their current AV service maturity to determine if their tech teams are truly supporting high-level goals. Leaders can start by identifying which technical support functions currently provide the most direct impact on employee experience and cybersecurity.
Further reading
For more information on how workplace changes impact organizational productivity, visit the Remote Work section.
Source note: This article includes information reported by Avinteractive.
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