MacPaw Launched Leebry AI Support Platform
The new tool automates IT ticket resolution and surfaces internal knowledge for corporate teams.
Updated on Oct. 3, 2026 in Remote Work
Live Poll
Do you trust that your employer can safely implement AI tools without compromising sensitive information?
Software developer MacPaw has launched Leebry, a new AI platform designed to automate level 1 IT support tickets and access provisioning. The tool, which began as an internal project, aims to reduce the burden of repetitive employee inquiries.
Why it matters
The platform addresses a significant gap in corporate AI deployment where employees frequently struggle to access information already buried in documentation. By surfacing verified answers from internal sources, it seeks to improve workplace efficiency.
During internal testing, Leebry resolved 30% of MacPaw's level 1 IT support tickets. The company reported that 90% of organizations currently deploy AI tools without auditing their own internal knowledge bases.
The players
MacPaw
MacPaw is a software development company that creates various utilities and now enterprise-focused AI solutions.
The details
Leebry functions through a Slack integration that pulls data from intranets, documentation, and chat threads while linking responses to their original sources for verification. It also features an MCP server that allows administrators to set specific guardrails for AI agents.
Timeline
2025: Leebry began as an internal project during a company hackathon.
2026: MacPaw released its AI at Work report.
October 3, 2026: MacPaw officially launched the Leebry platform.
Market Landscape
The Leebry launch extends findings highlighted in the MacPaw 2026 AI at Work report regarding the disconnect between executive AI goals and actual team capabilities. This move positions the company to capture value in the growing sector of automated enterprise IT support.
IT professionals and employees can expect faster resolution times for routine technical requests as the system automates access provisioning and support. This reduces the time spent searching for information in fragmented company documentation.
The takeaway
Companies should prioritize auditing their internal knowledge bases before deploying AI tools to ensure agents have accurate data. Implementing automated triage systems like Leebry can help clear backlogs of repetitive requests, freeing up staff for complex tasks.
Further reading
Learn more about the evolving nature of digital workplaces in the Remote Work section.
Source note: This article includes information reported by 9to5Mac.
Live Poll
Do you trust that your employer can safely implement AI tools without compromising sensitive information?
