INFORM Launched New Airport Assistance Software
The cloud-native platform helps airports manage special passenger services and operational efficiency.
Updated on Oct. 1, 2026 in Air Travel
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INFORM has released a new cloud-native Passenger Assistance Dispatching software to modernize airport operations. The platform is designed to manage various service needs including support for PRMs, unaccompanied minors, and VIPs.
Why it matters
The software aims to resolve common airport challenges such as rising passenger volumes, service expectations, and staffing shortages. By utilizing predictive forecasting and real-time visibility, the system helps airports maintain service quality during disruptions.
The cloud-native SaaS platform integrates into existing airport systems through standardized interfaces. It leverages predictive forecasting and decision support to scale operations for the developer's 2,000 global customers.
The players
INFORM
An optimization software company founded in 1969 that is headquartered in Aachen, Germany, with operations in Atlanta.
The details
This software provides real-time visibility into special assistance operations, such as help for passengers with reduced mobility or unaccompanied minors. The solution is built to handle increasing operational demands by providing automated decision support to airport staff.
Timeline
INFORM was founded in 1969.
The Passenger Assistance Dispatching software launched on October 1, 2026.
Travel Outlook
This release follows the industry trend of migrating critical passenger services to cloud-native SaaS dispatching platforms to increase operational agility. The transition marks a departure from legacy on-premises software toward highly scalable, real-time airport management systems.
Travelers requiring special assistance may experience improved service reliability and reduced wait times as airports adopt this new dispatching technology. These improvements are designed to smooth the overall airport experience, even during periods of high passenger volume or disruption.
The takeaway
The implementation of intelligent software helps airports balance rising passenger numbers with limited staffing resources. For travelers, this means better coordination of essential services and a more streamlined path through the terminal.
Further reading
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