Regula and Bernini.ai Partnered on AI Identity Tools
The integration embeds identity verification into AI-powered customer service agents.
Updated on Sept. 30, 2026 in Artificial Intelligence
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Regula has partnered with Santiago-based Bernini.ai to incorporate document and biometric verification into the DAFNE AI agent platform. This integration enables AI agents to perform secure identity checks during customer onboarding and account servicing workflows.
Why it matters
By embedding identity verification directly into AI conversations, this partnership aims to provide reliable evidence for autonomous agents acting on behalf of users. This functionality helps ensure that automated workflows operate with verified credentials while adhering to organizational rules.
The integration utilizes the Regula Document Reader SDK and Regula Face SDK, which perform liveness checks and document analysis across a library of 16,000 global ID templates. The system supports operations across 254 countries and territories.
The players
Regula
A company that provides document and biometric identity verification solutions to over 2,000 organizations worldwide.
Bernini.ai
A Santiago, Chile-based company that developed DAFNE, an AI agent platform designed for customer interactions.
The details
The DAFNE platform invokes Regula tools whenever an agent requires user identity establishment or reconfirmation. Regula Face SDK then performs biometric matching and liveness verification to confirm the physical presence of the user behind the digital interaction.
Timeline
September 30, 2026: The partnership between Regula and Bernini.ai was officially announced.
The Tech Race
This integration reflects a broader shift toward embedding security layers directly into autonomous AI agents rather than relying on manual secondary verification. It positions Regula and Bernini.ai to compete in the growing market for secure, identity-verified automated customer service.
Users interacting with AI agents integrated with this technology can expect a more secure and streamlined process for identity verification during account servicing. This reduces the need for manual identity proofing by allowing agents to verify credentials in real-time.
The takeaway
The integration of biometric tools into AI workflows signals that autonomous agents are increasingly capable of handling sensitive identity-related tasks. As this technology scales, users should expect more automated services to require biometric proof as a standard security measure.
Further reading
Learn more about the latest innovations in Artificial Intelligence.
Source note: This article includes information reported by The Kingston Whig-Standard.
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Would you trust an AI agent to handle your personal identity verification during a customer service interaction?
