Managed Service Providers Reported AI Revenue Gains
Global industry data from 2026 revealed significant expansion in AI adoption and service offerings.
Updated on Sept. 29, 2026 in Artificial Intelligence
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Data from 2026 showed that 91% of managed service providers utilized or offered AI solutions to meet growing client demands. Among the 600 surveyed organizations, 57% identified artificial intelligence as their primary driver for future revenue growth.
Why it matters
Managed service providers are shifting their business models to convert rising customer interest in artificial intelligence into repeatable, high-value service offerings. This strategy aims to solidify their role as essential partners for organizations looking to deploy complex automation and data protection tools.
Of the 600 providers surveyed, 36% now offer custom AI solutions. Organizations achieved a 12.73% growth in customer accounts and an 11.9% increase in recurring revenue, supported by a 6.9% expansion in total workforce.
The details
Managed service providers increasingly deploy chatbots to enhance customer experience and utilize automation to standardize business processes. These firms are focusing on internal operating efficiency, with 54% of respondents citing employee productivity as a primary use case for their AI investments.
Timeline
In 2025, 37% of managed service providers expected AI to be a revenue gainer.
During 2026, the industry saw projected revenue growth and increased AI adoption.
The Tech Race
The adoption of artificial intelligence tools represents a pivotal shift from legacy IT support to high-tech automation and intelligence-based services. This evolution positions modern providers to outcompete rivals who have yet to move beyond traditional, non-automated service models within the $650 billion managed services market.
Customers can expect more efficient service delivery as providers implement automated chatbots and standardized processes for faster issue resolution. Organizations utilizing these services may also see improved data protection and higher productivity as their providers prioritize AI-driven operational tools.
The takeaway
Businesses looking to leverage AI should prioritize partnerships with providers that offer custom solution deployments rather than generic automation. Companies should evaluate their current service agreements to ensure they are capturing the productivity benefits associated with these new industry standards.
Further reading
For more context on the evolving integration of advanced technologies in professional settings, visit our Artificial Intelligence section.
Source note: This article includes information reported by Channel Insider.
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