Telinta Launched New AI Marketplace for Telecom
The platform integrates third-party AI services directly into existing telecom billing and softswitch infrastructure.
Updated on Sept. 28, 2026 in Artificial Intelligence
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Telinta has released an AI Marketplace that provides telecom service providers access to advanced artificial intelligence tools. The service allows providers to incorporate AI features like call summarization and appointment scheduling into their standard offerings.
Why it matters
By integrating these capabilities directly into the TeliCore billing platform, Telinta enables service providers to scale their AI offerings without significant infrastructure changes. This move allows telecom companies to offer automated services to their own end users seamlessly.
The new marketplace launches with three industry-leading AI providers, ElevenLabs, Vapi, and Vida AI. These integrations are now included as a standard feature in Telinta's service packages at no additional cost.
The players
Telinta
Telinta is a provider of cloud-based switching and billing solutions for Voice over IP and other telecommunications services.
ElevenLabs
ElevenLabs is a technology company specializing in artificial intelligence and voice synthesis software.
Vapi
Vapi is an AI development firm focused on creating conversational voice infrastructure for various industries.
Vida AI
Vida AI is a developer of artificial intelligence solutions designed for enterprise and service-oriented applications.
The details
Customers can access the new AI capabilities through Telinta's TeliCore softswitch, which allows for features such as order taking, appointment scheduling, and call summarization. End users can customize these tools by populating a KnowledgeBase, while the platform supports automated SMS notifications for after-hours communications.
Timeline
September 27, 2026: Telinta announced the official launch of the AI Marketplace.
The Tech Race
This integration follows a broader industry trend of embedding artificial intelligence directly into established telecommunications infrastructure. By moving away from siloed applications, providers are positioning themselves to replace manual legacy processes with automated voice and data services.
Telecom service providers can now utilize these tools to offer their clients automated scheduling and call summaries without additional service fees. Businesses using these providers may see improvements in after-hours responsiveness through automated SMS features.
The takeaway
The addition of third-party AI to telecom platforms signals a push toward more automated and responsive customer support for end users. Providers should ensure their KnowledgeBase is thoroughly updated to maximize the efficiency of these new automated tools.
Further reading
For more information on industry trends, visit the Artificial Intelligence section.
Source note: This article includes information reported by Thefastmode.
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