Visualization Expanded CDXchange Support Services
The company added de-rig and reinstallation support to its projector replacement programme for customers.
Updated on Sept. 24, 2026 in Dance
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Visualization has updated its Christie CDXchange replacement programme to include professional de-rig and reinstallation services at no extra cost. This service expansion aims to significantly reduce operational downtime and technical disruption for its client base.
Why it matters
By managing the labor-intensive removal and reinstallation process, Visualization lowers the technical barrier for clients needing hardware support. The initiative ensures that venue operators and stage professionals can maintain performance schedules despite projector failures.
The CDXchange programme provides support for eligible Christie 1-chip and 3-chip DLP projectors over a five-year term. Customers receive new units in the first year, with options for refurbished replacements or repairs during the remaining coverage period.
The players
Visualization
Visualization is an engineering and distribution firm that supports complex visual technology deployments across the UK and EMEA.
Christie
Christie is a global manufacturer of visual and audio technologies, including high-performance cinema and staging projectors.
The details
Visualization engineering teams now perform the physical de-rigging and reinstallation of units to ensure seamless transitions. If a customer opts for a repair in the programme's later years, the company provides a loaner projector to maintain continuity.
Timeline
During the first year of ownership, customers receive immediate shipment of a new replacement projector.
During subsequent years of the programme, clients may choose between a factory-refurbished replacement or a unit repair.
Industry Dynamics
This service enhancement aligns with a broader industry shift toward 'hardware-as-a-service' models that prioritize long-term equipment uptime over traditional transactional sales. It reflects a growing reliance on third-party engineering support to manage the complexities of modern projection rigging.
Venue operators and production managers can now budget for zero-cost de-rig and reinstallation labor during maintenance events. This service reduces the need for external contractors, simplifying the logistics required to keep staging hardware operational.
The takeaway
Reliable maintenance support is essential for minimizing the logistical complexities of high-end audiovisual production. Clients should assess their current hardware coverage to determine if utilizing professional reinstallation services can improve their operational efficiency.
Further reading
Explore more industry trends in Dance.
Source note: This article includes information reported by Avinteractive.
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