ISG Report Identified Leaders in AI Application Services
The 2026 report evaluates thirty-eight service providers across critical application development and management sectors.
Updated on Sept. 24, 2026 in Artificial Intelligence
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Information Services Group published its 2026 AI-Driven ADM Services report for the Asia Pacific region. The study examines 38 service providers across the three quadrants of application outsourcing, managed services, and quality assurance.
Why it matters
Organizations are adopting AI to address technical debt and legacy system dependencies while seeking to boost software delivery speed and reliability. The integration of AI tools aims to improve quality oversight through predictive analytics.
The report assessed 38 providers across application development, managed services, and quality assurance. Major firms like Accenture, IBM, and Infosys emerged as leaders, while Altimetrik secured the 2026 ISG CX Star Performer designation.
The players
Information Services Group
Information Services Group is a leading global technology research and advisory firm that supports 900 clients, including 75 of the world top 100 enterprises.
Altimetrik
Altimetrik is a digital business enablement company that earned the 2026 ISG CX Star Performer designation for its service offerings.
The details
Enterprises are utilizing AI for requirements analysis, code generation, and automated testing to modernize workloads for cloud-native architectures. With India acting as a central engineering hub, companies increasingly prioritize local regulatory familiarity in Australia, New Zealand, and Southeast Asia.
Timeline
Information Services Group published the report in 2026.
The Tech Race
The transition toward AI-driven service models reflects a broader departure from legacy manual oversight toward AIOps and knowledge automation. This evolution positions providers to replace traditional debt-heavy IT management with proactive, self-healing software delivery frameworks.
Enterprise clients in the Asia Pacific region may experience more reliable software performance as firms integrate predictive quality analytics. The shift toward local engagement models aims to reduce regulatory friction and improve support responsiveness for regional businesses.
The takeaway
The rapid integration of AI into software development signifies a pivot toward automation to overcome persistent infrastructure bottlenecks. Businesses should evaluate how these modernization waves align with their specific needs for regulatory compliance and regional support.
Further reading
For broader context on current industry trends, visit the Artificial Intelligence section.
More information
Read the detailed findings on the ISG provider lens briefing page.
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Do you trust that businesses are managing the risks of incorporating AI into essential systems?
